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JCSDCB.COM

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior's primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B environments. Established in 1988, the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior has been the recognized leader in its field.

JCSDCB is available via the Proquest database.  ABDC recognizes JCSDCB as a B journal.

Our Mission




Copyright Information
All articles and volumes are copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Inc. Permission to copy or reproduce is granted to everyone, no fee. All we ask is that you properly cite the source and write us a note letting us know which article(s) you copied and what the use was.

                                                                    FEIN:  46-4963090
                                                                    ISSN:  0899-8620
                                                                    Frequency:  Annually
                                                                    Current Volume:  31(2018)
                                                                   Available at jcsdcb.com